Last updated: [17/09/26]
Your privacy matters to us. This Privacy Policy explains how Quiet Place collects, uses, stores and protects your information when you use our app and services.
We are committed to protecting your personal information and handling it responsibly and transparently.
Depending on how you use the app, we may collect:
We aim to collect only information that is reasonably necessary to provide and improve our services.
Some information you provide, including wellbeing information, may be considered sensitive information under Australian privacy law and receives additional protections.
We may use your information to:
We will not use your personal information for purposes that are incompatible with the purposes explained to you without appropriate notice or consent where required.
Our app uses artificial intelligence to provide features such as personalised wellbeing reflections, encouragement and faith-based content.
AI may process information you choose to provide, including mood check-ins, reflections and preferences, in order to provide these features.
We take steps to limit the information provided to AI systems to what is reasonably necessary for the relevant feature.
AI-generated responses may not always be accurate or appropriate. The app is designed to support your wellbeing and faith journey and is not a substitute for a doctor, psychologist, counsellor, pastor or other qualified professional.
We do not use AI to make decisions about your eligibility for healthcare, employment, insurance, credit or other significant services.
If you participate in our community features, information you choose to post or share may be visible to other members of the relevant community.
Please avoid sharing information that you would not want other users to see.
We may use moderation and safeguarding measures to help maintain a respectful and safe community environment.
We use a combination of technical and organisational safeguards to protect personal information from unauthorised access, use, modification, disclosure, loss or misuse.
These measures include, where appropriate:
Our security measures are reviewed and updated as our technology and risks change. We do not publish detailed security controls where doing so could compromise their effectiveness.
These measures reflect the Australian Privacy Principles' requirement to take reasonable technical and organisational steps to protect personal information.
Access to personal information is restricted to authorised people and service providers who need access to perform their responsibilities.
We use duty separation and role-based access controls to reduce the risk of inappropriate access.
We do not sell your personal information.
We may disclose information to trusted service providers who help us operate the app, such as hosting, authentication, analytics, communications, security and AI technology providers.
Where third-party providers process personal information on our behalf, we take reasonable steps to assess their privacy and security practices and require appropriate protections.
Some of our technology or service providers may operate outside Australia. Where personal information is disclosed overseas, we will take steps required by applicable privacy laws and will identify relevant overseas disclosures in this Privacy Policy where required.
Countries/regions where relevant providers may be located: [Insert countries after confirming your actual providers].
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless we are required or authorised by law to retain it for longer.
When information is no longer required, we take reasonable steps to securely delete it or de-identify it.
Where technically appropriate, information scheduled for deletion will also be addressed in backups and archived systems in accordance with our retention and deletion procedures.
You may request deletion of your account and personal information, subject to any legal requirements that require us to retain particular information.
Depending on the circumstances and applicable law, you may have the right to:
We will respond to requests in accordance with applicable privacy laws.
We maintain procedures for identifying, containing, investigating and responding to suspected data breaches.
If an eligible data breach occurs and notification is required under Australian privacy law, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required.
The Australian Notifiable Data Breaches scheme generally requires notification where a breach is likely to result in serious harm and the risk cannot be prevented through remedial action.
Our services are not intended for children under [16] unless appropriate parental or guardian consent and safeguards are in place.
We do not knowingly collect personal information from children in circumstances where such collection is not permitted.
If you believe a child has provided personal information to us inappropriately, please contact us.
Our app may contain links to third-party websites, services or resources.
We are not responsible for the privacy practices of third parties that operate independently from us. We encourage you to review their privacy policies before providing them with personal information.
We may update this Privacy Policy when our services, technology or privacy practices change.
When we make significant changes, we will take reasonable steps to notify users where appropriate.
The latest version will always be made available through our app and/or website.
If you have questions about this Privacy Policy, want to access or correct your information, or wish to make a privacy complaint, please contact us
